Under the Tenant Fee Act 2019 (often referred to as the Tenant Fee Ban) came into effect on the 1st June 2019, an agent can no longer charge tenant fee's for referencing or adminstration costs (except in a few very limited areas, mainly limited to tenants in situ, for amendments to paperwork etc.)
The act also put a cap on the amounts of deposit a landlord can request, capped to an absolute maximum of 5 weeks rent as a deposit. Aswell as a cap on the amount of a holding fee (or reservation fee), capped to an absolute maximum of 1 weeks rent.
To be fair to you we strive to be as transparent and upfront as we can about any possible fees that may be payable.
For our most up-to-date fee information, download our Fee Schedule here or contact us now.
How do we ensure our tenants are protected?
We are a registered member of the Client Money Protection Scheme. This is a client money protection scheme to ensure your money is handled in the correct manner. Download a copy of our Client Money Protection Certificate here.
We are also members of The Property Ombudsman, which is a redress scheme for consumer complaints.